Privacy Policy

1. Overview

SereneBrook Knitworks (“we”, “us”) operates an online learning platform for knitting. This policy explains what data we collect, how we use it, and the choices you have.

2. Data we collect

• Account information: name, email, password (hashed).
• Course activity: progress, notes, assignments.
• Payment data: processed by our PCI-compliant provider; we store non-sensitive metadata only.
• Technical data: IP address, device, browser, and cookies for session management and analytics.

3. How we use data

• Provide and improve courses and support.
• Authenticate users and secure accounts.
• Process orders and deliver receipts.
• Comply with legal obligations and prevent abuse.

4. Sharing

We do not sell personal data. We share limited data with service providers (hosting, payments, analytics) under confidentiality agreements and only as necessary to operate the service.

5. Cookies

We use essential cookies for authentication and preferences (including theme), and optional analytics cookies. You can control cookie preferences via the cookie banner and your browser settings.

6. Data retention

We retain account and course data while your account is active. Purchase records are kept to comply with tax and accounting laws. You may request deletion at any time.

7. Security

We apply industry-standard controls including encryption in transit, hashing of passwords, access controls, and regular backups. No method of transmission is 100% secure, and we encourage good password hygiene.

8. Your rights

Depending on your location, you may have rights to access, correct, delete, export your data, and object to certain processing. Contact us to exercise these rights.

9. International transfers

We may process data in the United States and other countries under appropriate safeguards such as Standard Contractual Clauses.

10. Contact

Questions about this policy can be sent to [email protected] or by phone at +1 (415) 937-8420.

11. Changes to this policy

We will post updates on this page and adjust the effective date above. Significant changes will be notified via email to account holders.